Previously known as MyMemory.com Photo

Help
 

Last Order Dates for Christmas Delivery

 
UK
Cards - 16th December
Calendars, Diaries, Posters & Prints - 12th December
Photo Books -10th December
 
Europe
Cards - 11th December
Calendars, Diaries Posters & Prints - 8th December
Photo Books - 5th December
 
International
Cards - 2nd December
Calendars, Diaries, Poster & Prints - 30th November
Photo Books - 26th November
 

Are my login details for Huggler the same as MyMemory.com?

Yes, your details and settings remain the same. This includes all your photos and creations.

Are vouchers for MyMemory.com valid on Huggler?

Yes, all MyMemory.com vouchers are valid on Huggler.

I can't remember my password?

Go to the Login page and simply click 'I have forgotten my password', enter the email address you registered to your account. Once you have done this a new, temporary, password will be emailed to you.You can change your password at anytime within your Huggler account.

Can I create products using my iPad, tablet, or mobile phone?

Unfortunately our product builder does not support these platforms at present, but we are working on it. Remember, you can buy now and create later with our product vouchers.

I am having problems uploading my photos - what can I do?

In the first instance ensure that you are uploading .jpeg or .jpg format photos. If not then we recommend you open then using standard picture viewing software on your computer (PC users choose 'Windows Picture & Fax Viewer', Mac users choose 'Preview'), Save them in the correct .jpg format and then re-upload. If your photos are already in the correct format and you are having a different issue, please contact our customer service team for assistance.

How long will my photo gift take to make?

Each of our photo products have different production times. At the moment our production times are slightly longer due to the busy Christmas period. But at all other times of the year greeting cards would normally be dispatched same day, by first class post, if ordered by 2pm. Most other products take 3-5 days in production, and then 3-5 days for UK delivery (7-10 days for international). For specific information on production times, please see individual product pages.

Can I send my order to another address or to someone else as a present?

Yes. Huggler allows every order placed through our website to be dispatched to multiple addresses. This means that if you place an order for two photobooks and have these them sent to two different addresses!

I am having problems paying for my order what can I do?

If you receive an error message on screen after a short wait, please enter your card details again, making sure that you enter all your details correctly. If you continue to experience problems, please contact our customer service team who will help you complete your order.

Are my details secure?

We are very security conscious at Huggler; your personal data is secure on our website and we do not share any of your information with 3rd parties. For more information please view our Privacy Policy

I have noticed a mistake, can I change or cancel my creation once I have placed my order?

Once your order has been placed our system starts to prepare if for printing. This means that after confirming your order no changes can be made.

How do I use a promotional code or a voucher?

Promotional codes and vouchers are entered at the checkout. Please firstly create your photo product and then once this is added to the cart add the code to the box titled 'Enter discount / voucher code'. Once the code is in the box click 'Apply'. This action will apply the code to the cart and will enable the voucher or promotion. Once your promotion or voucher code is applied click on 'Checkout' to continue through the last few stages of your order.

Please note: If your promotion entitles you to a 'Free' product you will still need to complete the checkout process.

What delivery options do you offer?

All of our products are sent via standard Royal Mail delivery. This service is not trackable. We do offer both Worldwide Delivery and First Class Delivery as options on the checkout.

How much does delivery cost?

Standard worldwide delivery is £2.99. We offer First Class UK delivery for £3.99.

Where do you deliver to?

We do not restrict our delivery, nor do we exclude countries from purchasing from us.

My order still hasn't arrived. What can I do?

If you have not received your item within the estimated delivery time please view our delivery info page and follow the instructions there. 

My order has arrived but it is incorrect - What can I do?

We take customer satisfaction very seriously. That is why we made a 100% customer satisfaction promise when we first opened our virtual doors.

It means that if you are unhappy with your order all you need to do is contact us and we will try and make you as happy as we can. Our customer service team know our products better than anyone and they will always be happy to help.

Can I track my order?

Orders are not tracked but we will email you when your order has been dispatched.

The website is not working properly - what can I do?

If you are having difficulty or have received an error message,  please contact our customer service who will be happy to help you.

Will all the items in my order be dispatched together?

Some orders may be dispatched in separate packages. This is because they may take less time to produce, which means we can dispatch them quicker.

My promotional code or voucher does not work for me - what can I do?

There are several reasons why your code may not have worked. In the first instance please ensure that the discount has been spelt correctly using the correct case, and check that it has not expired. Finally check that no other discounts have been applied to the cart already as only one can be used at a time.

If the above actions do not resolve the problem, please contact our customer service team who will be happy to help.

I have entered the wrong delivery address for my order - what can I do?

Once your order has been placed our system prepares it for printing. Unfortunately, this means that after confirming your order no changes can be made to it. If, however, you have just placed the order please contact our customer service team using our Live Chat service and they will do what they can to help.

I am creating a product and my photos have a "!" on them.

Whenever you see an exclamation mark (!) in a yellow triangle this means that the image may not be high enough quality for that creation. This does not mean that we will stop you using that photo, simply that we do not advise that you use it as it may appear blurred when printed.

I really like the images used in your product photos. Can you tell me where they are from?

They were taken by a talented Jersey photographer, Matt Porteous. For more information go to www.mattporteousphotos.co.uk.

How can I contact you?

For support queries you can contact us by email at help@huggler.com. Or use our live chat service, which is open 10am to 4pm, Monday to Friday.